The winter season may bring holidays and snow, but it’s also one of the most critical times for homes at risk of water damage. Pipe bursts can cause things to go from calm to emergency in the blink of an eye, and it’s important to act fast. Here’s a homeowner’s emergency checklist for what to do if you’re ever facing a burst pipe. First, let’s understand why pipes burst in the first place. Water expands when it freezes, and if that water has no room to expand, it creates immense pressure. In many cases, pipes carrying water do not offer enough room for the water ice to expand, and the pressure created due to the lack of space is enough to cause pipes to burst at their connection points, causing water damage. Whether it’s a small leak or a flood, water intrusion is no joke; within just 24-48 hours, mold can settle in. That’s why it’s so critical to act with speed, and to call the right people. Here’s what the first 30 minutes of reaction to a pipe burst should look like: Step One: Shut off the water. This is the most critical step, as every second water flows in, it causes more damage, requires more repairs, and increases the risk of mold. Shut off your home’s main water supply. If you don’t know where your water main is located, or cannot access it, call your utility company. Once the water is shut off, open faucets to relieve pressure and drain remaining water. If water is near any electrical outlets or appliances, make sure to shut off power at your breaker box as well. Step Two: Call a Licensed Plumber Once the water is shut off, call your local plumber. Let them know what’s broken, to the best of your ability, and, once on the scene, ask if any additional pipes are at risk due to freezing. A licensed plumber can repair or replace the broken pipe. Remember to keep any receipts and documentation for insurance purposes. An important detail is that a plumber will only fix your plumbing, and not the damage caused by water. That’s why the next step is so critical. Step Three: Call a Water Damage Remediation Professional Do not wait until after the pipe is fixed to call, a professional water technician can begin water extraction immediately if the situation requires. In fact, it is recommended that you call a water damage professional immediately after calling a plumber. A professional remediator can dry the hidden moisture that gets trapped inside materials like wood and drywall, and can prevent mold growth before it begins. Early action within the first 24 hours can effectively prevent mold. Step Four: Document Everything Before cleanup begins, make sure to take photos and videos of affected areas. Make sure to note the time you discovered the burst. If you file a claim, this documentation will help ensure the process goes smoothly. Your agent might just thank you, too. Seriously, the more you can document and prove, the faster things can move on the paperwork side. Even though a pipe burst can be scary, taking the right steps can ensure that you get back to normal as fast as possible. Make sure to call trustworthy companies, and avoid relying on DIY mistakes, like trying to rely on fans, delaying professional drying, or ignoring “minor” water damage. Mold can spread fast, and a little moisture can go a long way, spreading under floors and into walls. Calling professionals as soon as possible is always a smart idea, and a remediation professional can inform you of hidden moisture or other at-risk areas before they become your next emergency. If you’ve experienced a pipe burst, call the professionals at Faulkner Restoration anytime, and rest easy.

The Tech Behind the Towels: Unpacking Psychrometrics in Water Restoration Water cleanup is a science, and that means precision. Cleanup crews—like the expert water remediation team at Faulkner Restoration—aren’t just throwing towels at damp spots. They're orchestrating a complex song and dance, using the properties of air and humidity to direct the moisture exactly where we want. Among other names, this is the science known as psychrometrics, and it’s the number-one asset water remediators use when doing a dry-out. We’ll explore a few topics such as humidity, saturation, and dew points, then walk the restoration playbook, showing you how professionals use this data to their advantage. Stick around, and you’ll read about the tech that actually works. Psychrometrics 101: What Is It and Why Do I Care? It may be a mouthful, but I promise it’s more than jargon. Psychrometrics—from the Greek words for “cold” and “measurement”—is the system of measures we use to calculate how water molecules in the air will behave, both physically and in terms of their temperature. The air we know and breathe every second is actually a mixture of gases, like oxygen, nitrogen, and carbon dioxide, plus vapors like water vapor. This mixture behaves uniquely compared to pure gases. Psychrometrics is the roadmap we use to figure out how the air and moisture will behave—and with it, we can plan, predict, and account for the movement of water. Psychrometrics usually plots the air on an XY axis: the X axis is the air temperature, and the Y axis is the humidity ratio, known as absolute humidity—the ratio of pounds of water to pounds of air. There’s another way to measure humidity, called relative humidity (RH). RH tells us how saturated the air is with water molecules and is usually expressed as a percentage. When the air cannot hold any more water, it is saturated—and instead of staying as a vapor in the air, the moisture will return to liquid water. For example, an RH of 40% means that the air is 40% saturated. When RH reaches 100%, the air is saturated, and the moisture in the air begins to condense, forming dew. RH is useful because the amount of water the air can hold before it reaches saturation changes with temperature. This means that an 80-degree room and a 60-degree room—even if they had the same number of water molecules—would have different RH values. The Air's Push and Pull: Vapor Pressure, Differentials, and Dew Points Another thing that techs must take into account with water vapor is that it exerts pressure on other gases. In other words, on a molecular level, the water molecules push each other around. The more water molecules there are, the harder they push on each other. This pushing is called “vapor pressure,” and it means that wet materials will push moisture into the drier surrounding air, creating what we call a “differential.” The bigger the differential is, the faster the water vapor will evaporate. This is why restorers use dehumidifiers to fill the area with dry air, reducing the RH of the surrounding air. If this RH is too high, it could cause the air to saturate and re-wet. One way to avoid this is to keep an eye on the dew point. Remember how I said earlier that temperature affects the amount of water needed to saturate? This is the same reason why your grass has dewdrops in the morning after a cold night—the temperature drops, and the water molecules in the air form into droplets. The temperature at which the air will become saturated is called the “dew point,” and the dew point changes with the RH of the air. Picture air like a sponge. At 70°F, it holds 55 grains per lb. Soak it with vapor from nearby drywall? Dew point plummets. RH spikes—and the structure isn’t drying like it should. The Restoration Playbook: Tools and Steps in Action Restoration professionals plot all of this data on psychrometric charts to predict how the water vapor will behave: just add some heat here, crank the airflow there, and it should dry out—like weather forecasting for your walls. This exemplifies the two-part mechanical system of the dehumidifier and air mover. The dehumidifier replaces the moist, humid air with hot, dry air. The air movers increase the vapor pressure, causing the moisture trapped in the building materials to rush out into the drier, less saturated air coming from the dehumidifier. In essence, the dehumidifier removes the moisture from the air and heats it up before spitting all that hot dry air back out—where it can soak up more moisture like a sponge, thanks to the help of the air mover. This cycle then repeats until the room is stable and dry. I hope that the reason why we use the tools we do has become a little more clear now, knowing the science behind why it works. Dehumidifiers crush that humidity, bringing it down to acceptable levels, while air movers—like fans—and even specialty devices like air injectors (used to dry hard-to-reach cavities) help keep vapor pressure. This is the delicate ballet at play behind every water damage restoration. By tweaking the heat and humidity, you can zap that moisture out from the air like magic. Our moisture meters aren’t just beeping to let us know there’s moisture—they’re whispering dew point secrets, letting us know what to do and where to do it. Here’s how we put the playbook into motion, step by step: Step 1: Plot the Baseline – Grab initial RH, dew point, and moisture readings to spot differentials and classify the water (clean vs. contaminated). Step 2: Fire Up the Duo – Dehumidifiers pull grains from the air; air movers whip vapor out of materials, targeting <60% RH. Step 3: Dial & Dry – Daily checks with thermo-hygrometers tweak the cycle—add heat if needed—until materials hit <16% moisture content. Why Psychrometrics Isn’t Optional: Your Firewall Against Disaster Psychrometrics isn’t optional—it’s the firewall against $5K mold repairs. It may seem like scientific gobbledygook, but for the trained professional, it’s the navigational chart that tells us exactly where we are, where we need to get to, and how to get there. And now, hopefully, you too, reader, have a better understanding. So, the next time you’ve got water damage, don’t just call up Joe Schmoe with the Shop Vac—go with the pro with the RH chart, like the trained professionals of Faulkner Restoration. Give us a call today at 317-782-9999, and let psychrometrics work its quiet magic on your home.

The feeling of standing water can put dread in the heart of even professional restorers. The hard truth is that water damages don’t just damage your home and all your stuff: it can flood your mind with worry about the upcoming battles with insurance, and anxieties of thinking back and asking “did I miss anything?” These are the reasons why so many restoration contractors have adopted this secret superweapon: Matterport technology. Matterport is a system that basically uses a magic camera to turn your soggy space into a clickable 3d tour that anyone can “walk” through. This absolute gamechanger of a product gives the contractor, homeowner, and insurance a crystal-clear snapshot of the entire home, massively increasing documentation, and speeding up claims. Being able to look at exactly how the space was allows everyone to see exactly what was damaged and where, and allows for easy progress tracking by showing the area exactly how it exists at the time of capture. Let’s go through how this techno-wizardry works and how it can assist. What Matterport is and Why You Should Care: First, let’s look at the way Matterport technology works, and why you should care. Matterport is a program that uses a family of compatible 3D scanners and cameras. The specialized cameras use multiple camera lenses at once to capture a full 360-degree view with every scan. A technology called LiDAR is also used, which you can think of like radar which uses beams of light rather than sound waves. By using LiDAR, the camera can tell exactly how far away it is from things like walls, cabinets, islands, and more. The end result is something like a video-game level of your house, called a “digital twin”. From a phone or a computer, a contractor or an adjuster can walk through the scan, seeing the whole house exactly how it was in real life. They can even move through the scan to any point to see exactly what that part looked like. For homeowners, that means there’s no need to worry about if their photos are clear enough to make sense to adjusters, just pro-level walkthroughs that speed up the process by showing every little issue in detail. This takes the guesswork out of estimating by allowing a contractor to see precisely what the damage was. How Matterport Saves Sanity and Time: Secondly, Matterport will help save money and time in the long run, which ultimately brings peace of mind and protects your sanity. Matterports create an airtight “before” record of your property. This allows for more direct communication and eliminates a lot of the back-and-forth. The faster estimates can get processed, the faster the restorers can get you back in your home. Scans done while the work was being performed gives a “during” record that can be used to check progress and see what still needs work. Scans taken after the work is completed can show the transformation side-by-side, like your favorite HGTV show at the end of the episode and can even silence skeptical in-laws. Why it's a Win for You: Finally, by streamlining the restoration process and providing more extensive documentation, Matterport technology can help you get back to normal faster. Fewer handoffs and surprises means that claims move faster, and along with the other types of photo records contractors take, these well-documented claims run smoother, and with fewer headaches. Matterport scans usually wrap up fast, so crews move swiftly and get out of your hair faster. Besides, these digital tours make sharing information a snap. In certain parts of the country, Matterport has become standard for keeping timelines tight and stress minimized. With Matterport, you end up with a clean, clickable record of your home, and that’s just handy for peace of mind. With everything tracked and transparent, you can rest easily knowing you’ll get back into your home faster. Overall, Matterport is technology used by the restoration industry to make 3D scans of an area using specialized cameras. It helps speed up claims by massively increasing the amount of documentation, reduces conflict with insurers, and helps you get back to your home faster. By reducing complexities and simplifying communication about labor and materials, Matterport has become a sidekick of unimaginable value to the restoration industry. Water damage is never easy, but with tools like Matterport at our disposal, we’re ready and prepared to give you a drier, drama-free comeback. If you’re in need of a water damage restoration contractor with expert-level use of Matterport technology, give Faulkner Restoration a call today!